TERMS & CONDITIONS
In these Terms of Sale, the following words shall have the meanings set out below:
“HYGGE” or “we” or “our” means HyggeGallery Limited.
“Contract” means a contract agreed by you and Hygge on the sale or supply of goods pursuant to these Terms of Sale.
“Goods” means any goods or products offered for sale on this Website from HYGGE.
“Website” or “Site” means www.HyggeGallery.com.
“You” means you or any persons who order goods through this Website from HYGGE.
2. These terms and conditions
“Terms of Sale” govern your order and purchase of any goods through this Website. By submitting your order on this Website, you agree to accept these Terms of Sale and to be legally bound by them. If you do not wish to accept these Terms of Sale, please do not submit any order through this Website.
You are advised to check the site from time to time to check the update or changes to the said policies and agreements.
HYGGE attempts to be as accurate as possible in relation to the information and content on the Website. However, HYGGE to the maximum extent permitted by law, does not warrant or guarantee that the information and content on the Website is most accurate, complete, up-to-date or error-free.
3. Intellectual Property
All software and Content (which is defined as, or includes, any text, audio or music, video, graphics, photographs, and image) are the intellectual property of HYGGE and are protected by intellectual property and copyright laws and international treaty provisions.
5. Eligibility to Purchase
In order to place orders with us, you must meet our conditions of eligibility:
a. Be aged 18 years of age or over
b. Be in possession of a valid credit/debit card issued by a licensed bank acceptable to HYGGE for payment or be in possession of a valid online method of payment acceptable by HYGGE.
c. All orders are subject to stock availability and confirmation of the order price. Items in your shopping basket are not reserved and may be purchased by other customers.
6. Product Description
HYGGE will try all the best to ensure that the Content and the product descriptions on the Site will be accurate and complete as possible. We however do not warrant that content and product descriptions are accurate, complete, current or error-free. Please refer to our Returns policy if you genuinely believe a product offered by HYGGE is not as described.
7. Order Confirmation/Acceptance
After you place an order to purchase goods from HYGGE through the Website/mobile app, you will receive an e-mail of invoice and delivery note from Hyppe confirming receipt of your order.
This email is only a confirmation of receipt of your order and does not constitute an acceptance of your order. Your order will be accepted and the contract between you and HYGGE will be completed when we send you an email to confirm the goods have been dispatched to you. Only the goods listed in the confirmation email sent at the time of dispatch are included in the contract formed. All sales contracts are therefore concluded in Hong Kong SAR and are written in English.
HYGGE reserves its right not to accept an order for any reason at its discretion.
If HYGGE declines your order, we will notify you using the e-mail address you provided during your registration onto this Website or by phone within five working days after you placed the order. If payment was made and your order is cancelled, HYGGE will refund the appropriate amount of the charge to you.
If you do not receive any email or phone call from HYGGE informing you the cancellation of your order within 2 working days after you placed the order, your order is deemed to be accepted by HYGGE.
We accept payments made by Visa, MasterCard, Paypal, Stripe and American Express.
Payment for the products shall be made in full before physical delivery of the goods.
HYGGE reserves the right to correct pricing errors that may inadvertently occur. In the event of a pricing error, we will notify you of the error and allow you to either proceed with the transaction at the correct price or cancel your order at no cost to you.
You hereby represent and warrant that you are the legitimate holder or authorized user of the credit card that you use for payment of the goods.
9. Title and Risk
Title to goods passes to you when we receive your full payment. Risk of loss of goods passes to you when the goods is delivered to your designated location.
HYGGE’s total liability shall not exceed the total price paid by you for such goods.
Neither party shall be liable to the other party for any indirect, incidental, special, consequential damages or any loss of business or profits arising out of or in connection with your purchase, use or performance of the goods.
Nothing in these Terms of Sale shall limit or exclude either party’s liability to the other arising in respect of (i) fraud; (ii) death or personal injury arising from negligence; or (iii) any other liability which cannot be so limited or excluded under applicable laws.
Prices are shown on the Site in Hong Kong Dollars (HKD). Prices displayed on the Site at the time your order is accepted will be honored except in the case of obvious error. We use our best to ensure that all prices appearing on the Site are accurate, we do not guarantee that they are error-free and reserve our right to rectify any errors. If we discover an error in the price of any products that you have ordered, we will inform you as soon as possible and offer you the option of reconfirming or cancelling your order. If we are unable to contact you, we will treat the order as cancelled.
If your credit/debit card is not denominated in Hong Kong Dollars (HKD), the final price charged in your currency will be calculated by your issuing bank in accordance with the applicable exchange rate on the day your card issuer processes the transaction.
12. Shipping Policy
Currently HYGGE ships to Hong Kong.
You will be given an indication of the expected delivery time when you place your order online. HYGGE's teams will try their best to meet these estimates but they cannot guarantee that such estimates must be respected.
When you decide to make an online order, the price of the goods is showed with the costs of the shipping.
It is your responsibility to determine what, if any, taxes apply to the payments you make or receive, and it is your responsibility to collect, report and remit the correct tax to the appropriate tax authority. We are not responsible for determining whether taxes apply to your transaction, or for collecting, reporting or remitting any taxes arising from any transaction.
Please be advised that you may be subject to withholding taxes or other tax liabilities with respect to importing services from a foreign entity. In addition, you may be subject to VAT, sales tax, income tax, or other tax liabilities as a buyer of goods or services. It is your responsibility to check with your local tax advisor to determine which taxes apply to you, and it is your responsibility to pay such taxes to the appropriate tax authority. All Fees related to the products are made free and clear of, and without any deduction or withholding for and on account of, any taxes, duties or other deductions. Any such deduction or withholding, if required by the laws of any country are your sole responsibility.
All orders placed on the Website are subject to product availability and will be delivered according to HYGGE’s shipping policies.
HYGGE will use all the best to deliver the goods to you on the delivery date that we notify to you. Since the actual delivery of your order can be impacted by many events beyond our control once it leaves our facilities, we shall not be liable for any delay in delivery of the goods.
15. Return Policy
HYGGE extends a 7-day Return/Exchange Policy for all products purchased directly from HYGGE.
You shall examine the products that you purchased and notify us by email, filling out the Return Authorization Document, any defects or problems with the size, colors etc., within seven (7) days from the date which the products are delivered to you. Subject to the terms and conditions of this return policy, we will exchange or refund, at our discretion. In that case, you have to send us the products in original boxes with all original packaging materials, including all accessories enclosed in that carton. HYGGE reserves the right to charge a fee if any of the original materials is missing. HYGGE will refuse the return if products are not in the original condition, with all tags attached. In that case, HYGGE will not exchange the goods or refund you.
Exchange or Return Process
In order to return or exchange a product, you must first obtain by HYGGE an email with the Return Authorization Document you sent. Any merchandise returned without the reference number assigned by HYGGE with the Return Authorization Document will not be eligible for exchange or return.
After receiving the reference number, the Final Customer will have seven (7) days to send the Goods at the address and according to the terms that Hyppe will specify in the Return Authorization Document.
Subject to the terms and conditions of this return policy, you should expect to receive your refund within four (4) weeks after Vipop collect your return product.
Any gift or promotional items shall be returned together with the return products.
We take our customers privacy seriously and we will only collect and use your personal information as outlined below.
We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.
We will only keep your information for as long as we are either required by law or as is relevant for the purposes for which it was collected.
You can visit the Site and browse without having to provide personal details, if you want to use our shipping service, you have to register at our site. Privacy Statement fully complies and in accordance with Hong Kong SAR law and with all applicable law. HYGGE does not share personal information collected online with third parties, except if it is necessary to satisfy your order.
When you create a HYGGE account the personal information we collect may include your:
-Delivery and billing Addresses
The personal information we collect from you will be used in some or all of the following ways:
-To deliver the products you have purchased from Hyppe
-To update you on the delivery of the product and for customer support purposes
-To provide you with relevant product information
-To process your orders and to provide you with the services and information offered through our website and which you request
-Further, we will use the information you provide to administer your account with us; verify and carry out financial transactions in relation to payments you make online; send you information we think you may find useful or which you have requested from us, including information about our products and services.
We may pass your name and address on to a third party that works for or with HYGGE only if it is necessary in order to complete your order or to make delivery of the product to you (for example to our courier or supplier).
When you register as a user on HYGGE website, we will also use your personal information to send you marketing and/or promotional materials from time to time. You can unsubscribe from marketing information at anytime by using the unsubscribe function within the electronic marketing material.
Updating Your Personal Information
You can update your personal information anytime by accessing your account on HYGGE website.
Security of Your Personal Information
HYGGE ensures that all information collected will be safely and securely stored. We protect your personal information by:
-Restricting access to personal information
-Maintaining technology products to prevent unauthorized computer access
-Securely destroying your personal information when it’s no longer needed for our record retention purposes
Disclosure of Personal Information
We will not share your information with any other organizations other than related companies and those third parties are directly related to complete your order or to make delivery of the product to you. In exceptional circumstances Hyppe may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes. Hyppe is committed to complying with all the Privacy laws and principles.
When you visit HYGGE, our company servers will automatically record information that your browser sends whenever you visit a website. This data may include:
– Your computer’s IP address
– Browser type
-The pages with in Hyppe you visit
– The time spent on those pages, items and information searched for on our site, access times and dates, and other statistics.
This information is collected for analysis and evaluation in order to help us improve our site and the services and products we provide. This data will not be used in association with any other personal information.
As part of the above, HYGGE may use Google Analytics features based on Display Advertising, including but not restricted to the following: Remarketing, Google Display Network Impression Reporting, DoubleClick Campaign Manager integration, and Google Analytics Demographics and Interest Reporting. Using the Google Ads Settings (https://www.google.com/settings/ads), you can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads.
HYGGE also uses Remarketing with Google Analytics to advertise online; third-party vendors, including Google, may show Hyppe ads on sites across the Internet. Hyppe and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on visitors’ past visits to HYGGE as well as report how ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to HYGGE.
HYGGE reserves the right to modify and change the Privacy Statement at any time. Any changes to this policy will be published on our site.
All Goods include the Standard Warranty in accordance with Hong Kong SAR law and with all applicable laws.
18. Governing Law
These Terms and Conditions, together with all our policies and procedures, are governed by and construed in accordance with the laws of Hong Kong. The relevant courts of Hong Kong SAR will have exclusive jurisdiction in the event of any dispute or claim associated with these Terms and Conditions.
19. Final disposition
If any part of these Terms & Conditions for buying products online is found to be invalid by law, the rest of them remain valid and enforceable.